Menttora Academy | Professional Development & Training in Canada

About Event

A Practical Guide for Managers, HR & Supervisors

Workplace complaints can present significant challenges for organizations. A poorly handled complaint can affect employees, workplace relationships, organizational reputation, and legal or regulatory compliance.

This practical workshop introduces participants to the fundamentals of conducting a fair, thorough, and professional workplace investigation. Participants will examine the investigation process from the initial complaint through evidence collection, interviews, analysis, findings, and preparation of the final report.

Participants will learn about:

• When a workplace investigation may be appropriate
• Receiving and assessing complaints
• Planning an investigation
• Gathering and documenting evidence
• Conducting effective interviews
• Interviewing complainants, respondents, and witnesses
• Assessing and organizing information
• Maintaining confidentiality and professionalism
• Recognizing potential bias and conflicts of interest
• Documenting investigative steps
• Developing findings
• Preparing a clear and professional investigation report
• Common mistakes and challenges in workplace investigations

Ideal for: Managers, supervisors, HR professionals, organizational leaders, nonprofit leaders, workplace investigators, and professionals who may be responsible for responding to workplace complaints.